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Contact Us

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Our main contact details

Contacting us is easy
Enquire now Use our online enquiry form
Email us info@bccu.com.au
Visit Us 64 Kitchener Parade Bankstown NSW 2200
Locate Us Click here to locate our branch
Call us (02) 9707 - 6000
Fax us

(02) 9707 - 6060

(02) 9707 - 6038 (Loans Fax)

Write to us PO BOX 3216 Bankstown Square NSW 2200

Trading Hours

Public Holidays - Branch, Tellers & Call Centre
Thursday, 26 January 2017 Closed
Friday, 14 April 2017 Closed
Monday, 17 April 2017 Closed
Tuesday, 25 April 2017 Closed
Monday, 12 June 2017 Closed
Monday, 7 August 2017 Closed
Monday, 2 October 2017 Closed
Monday, 25 December 2017 Closed
Tuesday, 26 December 2017 Closed
Branch/Tellers Trading Hours
Monday - Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed
Contact Centre Trading Hours
Monday - Friday 9:00am - 5:00pm
Saturday Closed
Sunday Closed

Lost or Stolen Cards

Contact
Visa Debit Card +61 2 9707 6000 (option 4 then option 2)
Overseas Click here for Visa Assistance service in destination country

Business Numbers

Numbers  
BSB 802 - 155
ABN 40 087 649 769
AFSL 238 355
ACL 238 355

Become a member

Find out how you can become a member of Bankstown City Credit Union.

Complaints/Dispute Resolution

The simplest way of solving a problem is to talk to someone about it. If you are unhappy about something to do with a product or service, we'd like to hear about it.

Our staff are trained to efficiently and courteously deal with all types of problems, so don't hesitate to speak to one of them if something is troubling you. We'd like to know about anything that affects your relationship with us.

To read our full complaints process, or to obtain a copy of our Complaints Form, please click here.

You can also email the Complaints Officer at disputes@bccu.com.au

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