Our Privacy Policy
Bankstown City Credit Union Ltd (BCCU) is committed to ensure any information that is held by us is treated in the strictest confidence. We understand our member’s needs and the sensitivity of all information passed onto Bankstown City Credit Union. With this in mind we adhere to the National Privacy Principles as keeping members privacy is very important to us.

What information does BCCU hold?
The types of information we keep on record will depend on the type of product or service requested by you. Generally, we keep a record of any information that you have given us to identify you, if you apply for insurance we may hold information on what you have insured and if you apply for a credit card, loan or an account we may hold information that you have given us in the application.

Sometimes we act as an agent for others when collecting information about you, such as for our preferred insurance companies. We will tell you when we do this.

How does BCCU collects your information?
BCCU will collect any information you have consented to provide to us when you have obtained any of our products or services unless it is not reasonable for us to do so. Some information we may obtain from a third party where you have directed us to do so eg contacting your employer if you are applying for a loan or your solicitor if you are purchasing a property.

How may BCCU use your personal information?
We use your personal information to assist us in processing your request or application for our products and services. We may also use your personal information to fulfil legal requirements.

What rights does BCCU have to disclose personal information?
We may disclose personal and financial information to our service providers and to third parties of Bankstown City Credit Union. We will only do this where you have consented or where we are required to do so by law.
Your consent can be given to us if you have expressed it or it may be implied by your conduct.

How BCCU protects the security of your information?
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
We provide the maximum level of security when you use our online products and services.
Access to information stored electronically is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of member information.

What are your rights?
You need not give us any of the personal information about you or any other person which we may request from you. However, without that information, we may not be able to process an application or fulfil your request.

Access to your information
You can request access at any time to personal information we hold about you. We will process your request within a reasonable time. There is no fee for requesting access to your information, however we may charge you the reasonable cost of processing your request.
If the law does not permit us to release information to you then we will advise you of this.

Correction of information
You must promptly notify us if there are any changes to your personal information to allow us to update our system. You can do this at anytime by coming into our branch at 64 Kitchener Parade, Bankstown NSW 2200, you can write to us at PO Box 3216 Bankstown Square NSW 2200, call us on: (02) 9707 6000 or fax us on: (02) 9707 6038 to update your personal information.

Faxed Applications
We may act on facsimile instructions if it appears to us the instructions have been appropriately authorised. We may refuse to act on any instruction for any reason, or refuse to act until we receive confirmation of the instructions from you by other means.

Lodging a compliant
Please talk to us first if you have a compliant as fixing these problems is very important to us.

Complaints can be made to Bankstown City Credit Union by phone: (02) 9707 6000, at our branch at 64 Kitchener Parade, Bankstown NSW 2200, via email info@bccu.com.au or write to us on PO Box 3216 Bankstown Square NSW 2200.

If you feel we did not act fairly in resolving your compliant or you are still not satisfied with the result of your compliant, you may seek external consultation from the Credit Union Dispute Resolution Centre (CUDRC) by either phone: 1300 780 808, mail: GPO Box 3 Melbourne Vic 3001, fax: (03) 9620 4446; or email: info@cudrc.com.au.

Marketing and other Purposes
We may use your personal information for marketing and research purposes including providing you with information about financial services or other offers we believe you may be interested in.

If you do not want us to use your information for these purposes, please contact us on the details below.

How to Contact Us
Phone No: (02) 9707 6000
Fax No: (02) 9707 6038
Email: info@bccu.com.au
Writing to: Bankstown City Credit Union PO Box 3216 Bankstown Square NSW, or
Visit us at: 64 Kitchener Parade, Bankstown NSW 2200.